Last Updated: 29/11/25

Thank you for choosing ZeroSphere (“we”, “our”, “us”) as your Enterprise Growth Partner.
We are committed to delivering high-quality outbound systems, consulting, and revenue services.
This Refund & Cancellation Policy outlines the terms under which payments, cancellations, and refunds are handled.

1. No Refund Policy (Strict)

All payments made to ZeroSphere for services, subscriptions, retainers, consulting, outbound systems, strategy sessions, or any related services are 100% non-refundable.

This applies to:

• One-time payments

• Monthly retainers

• Quarterly, semi-annual, or annual plans

• Pilot programs

• Setup fees

• Onboarding fees

• Consulting or advisory services

• Custom solutions

Reason:
Once payment is made, we immediately allocate internal resources, tools, software environments, specialist time, research teams, and campaign infrastructure. These costs are incurred upfront and are irreversible.

2. Cancellation Policy

You may cancel the service at any time; however:

• Cancellations do not qualify for refunds.

• Cancelling a subscription does not reverse charges already made.

• The cancellation will stop future renewals (if applicable), but will not refund past invoices.

To request cancellation, email:
📧 contact@zerosphere.world

3. Service Delivery Commitment

Although payments are non-refundable, we remain committed to providing:

• High-quality outbound execution

• Research, data, and ICP mapping

• Multi-channel outreach systems

• Dedicated project management

• Regular reporting

• Transparent communication

ZeroSphere operates with a results-first partnership model, ensuring clear expectations and consistent delivery throughout the engagement.

4. Changes to Services or Scope

If you request modifications to the project scope or service structure:

• Additional fees may apply

• No refunds or credits will be issued for reduced scope

• Changes will only apply after written confirmation

All changes must be communicated to:
📧 contact@zerosphere.world

5. Missed Meetings or Client Delays

If meetings, onboarding sessions, or information sharing is delayed from the client’s side:

• No refunds or credits are issued

• Project timelines may shift accordingly

• Delivery resumes once the required inputs are provided

ZeroSphere is not responsible for delays caused by client-side inaction.

6. Project Pauses

If you choose to pause the project:

• No refunds or partial credits will be issued

• The project can resume when you notify us

• The original end date of subscription may remain unchanged unless mutually agreed

• Pauses must be requested by emailing contact@zerosphere.world

7. Chargebacks & Disputes

Initiating a credit card chargeback or payment dispute after services have begun is considered fraudulent.
We reserve the right to:

• Suspend all services immediately

• Submit evidence of work completed

• Pursue legal action if necessary

• Involve collections agencies for outstanding balances

All disputes must first be communicated to:
📧 contact@zerosphere.world

8. Acceptance of This Policy

By purchasing, subscribing, or engaging in any services with ZeroSphere, you are acknowledging that:

• You have read this Refund & Cancellation Policy

• You understand it

• You agree to it fully

• You will not request refunds or cancellations outside these terms

If you do not agree, please do not proceed with payment.

9. Contact Us

For any questions, cancellations, scope changes, or clarifications, contact us at:

📧 contact@zerosphere.world

We are here to support you and ensure a professional and transparent experience.